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Induction/Electric Cooktop - Troubleshooting (Agent)

  • Updated

This article contains the following topics:

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1.2 E1 Absence of induction cookware

Put induction cookware on the burner(s)

 

1.3 E2/E3Abnormal supply voltage (Usually due to insufficient power or incorrect 220v setup)

Make sure the electrical outlet is set up as

Single Split-Phase 220v

Send Diagram if Needed (Click here for Instruction Link)

Screen_Shot_2020-02-19_at_10.49.44_AM.png

 

1.4 E0/E7/E8/E9/EE 

Unplug the unit and reset the breaker.

If not fixed: Replace Circuit Board

 

1.5 F Communication problem between control panel and burner(s) circuit board

If F appears, ask the customer to check for a loose connection

 Screen_Shot_2020-02-19_at_1.26.15_PM.png

1.6  E4/E

Replace Entire Unit

 

1.7  Burner Stopped Working / Not working from Beginning

Restart Cooktop. When restarting, is there a "Beep" sound

If: Yes 

Then: Ask customer does the display show anything

If: Screen_Shot_2020-02-19_at_10.55.53_AM.png

When restarting, there is no "Beep" sound

Then: Replace Control Panel AND Both Side Circuit Board (Except for IDC12 which only has 1 Control Panel and Circuit Board)

 

1.8 Cannot control the cooktop

Ask customer: Does the digital display have a "LO" Message (Locked Touch Screen)

 If: Yes 

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If: No

Restart The Cooktop

If: Not Fixed

Then: Replace Entire Unit

 

1.9 "U" Icon Indicating IDC does not detect correct cookware

Customer using Induction Cookware 

Then Have they put any food or liquid inside the pot for testing? (The pot must have something inside)

If: Yes

Restart the cooktop, then separately with each burner

Ask Customer: Is the issue still present to any of the burners?

If Yes, Replace Entire Unit

If: No

Make sure there is food or water in the pot and restart from Column 2 if the issue is still present.

 

Customer not using Induction Cookware 

Induction Cookware is required. Test the unit after switching to Induction Cookware

 

 

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